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   The Importance of Collaboration in Knowledge Management in Public Services - (2011)
        Author: Moreira, António Carrizo
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   Consumer Centric Knowledge Management in Zakat Institutions as Strategic Approach to Reduce Poverty - (2011)
        Author: Hussain, Abu Baker Ramadan Mohamed
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   The Relevance of Customers as a Source of Knowledge in IT Firms - (2011)
        Author: Cantú, Laura Zapata
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   Effective Tools for Customer Knowledge Management - (2011)
        Author: Al-Busaidi, Kamla Ali
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   An Evaluation of Customer-Centric Benefits Associated with Knowledge Management - (2011)
        Author: Marešová , Petra
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight - (2011)
        Author: Hashemi, Suhaila Al
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   Micro-Level Stickiness as a Threat to Client Centric Knowledge Transfer among ICT Firms in Malaysian Technology Parks - (2011)
        Author: Ismail, Yusof
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   Customer Service in an Emerging Market (UAE) - (2011)
        Author: Mehairbi, Rawdha Khamis Al
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management - (2011)
        Author: Chan, Joseph O.
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

   Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard - (2011)
        Author: Liew, Anthony
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…