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   Knowledge Management and Entrepreneurship Cases in India - (2010)
        Author: Baporikar, Neeta
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   IT Service Quality Management - (2010)
        Author: Bauer, Wilhelm
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   e-Service Quality - (2010)
        Author: Gilsanz, Ainhize
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   Methods for Service Quality Assurance - (2010)
        Author: Bruhn, Manfred
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   Quality Management for IT Services - (2010)
        Author: Vauth, Ulrike
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   Comparison and Integration of IT Governance Frameworks to support IT Management - (2010)
        Author: Goeken, M.
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   Quality-Oriented IT Service Management - (2010)
        Author: Wild, Patrick
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   Collaborative Modelling of ITIL Service Management Processes - (2010)
        Author: Ege, Konrad
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   Continual Process Improvement Based on ITIL and Process Mining - (2010)
        Author: Petruch, Konstantin
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

   Process Assessment as a Means to Improve Quality in IT Services - (2010)
        Author: Picard, Michel
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…