CUSTOMER SATISFACTION
CUSTOMER SATISFACTION collection
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Titre: 'Sorry' is not enough
Date published: 2018
Éditeur: Harvard Business School Press
Catagory URL: http://www.HBR.org -
Titre: Alternative Call Center Operational Indicators to Customer Satisfaction
Date published: 2012
Éditeur: IGI Global
Catagory URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09… -
Titre: An empirical assessment of customer switching behavior in the Nigerian telecom industry
Date published: 2013
Éditeur: Adonis & Abbey
Catagory URL: http://www.adonis-abbey.com -
Titre: Customer Evaluation of Supply Systems: The Case of Ethiopian Seed Supply Systems
Date published: 2018
Éditeur: Taylor & Francis Group -
Titre: Customer Service: Career Success Through Customer Satisfaction
Date published: 2005
Éditeur: Prentice Hall Publishing Co. -
Titre: Customer-perceived relationship quality and satisfaction: A case of Ethiopian Telecommunication Corporation
Date published: 2013
Éditeur: Emerald
Catagory URL: http://www.emeraldinsight.com -
Titre: Loyalty Intentions as an Outcome of Customer Delight in a Services Environment - A South African Perspective
Date published: 2020
Éditeur: Adonis & Abbey Publishers -
Titre: Perceived product necessity, perceived value, customer satisfaction and affective attitude: an integrative model
Date published: 2016
Éditeur: Taylor & Francis Group
Catagory URL: http://www.tandfonline.com -
Titre: Relationship between Service Quality, Customer Satisfaction and Behavioural Intentions in South Africa's Mobile Telecommunication Industry
Date published: 2019
Éditeur: Adonis & Abbey -
Titre: The Influence of Perceived Justice on Recovery Satisfaction in the Airline Industry
Date published: 2018
Éditeur: Taylor & Francis Group