Quality management for IT services

Quality management for IT services

Subtitle: 
Perspectives on business and process performance
Place: 
Hershey
Publisher: 
Business Science Reference
Phys descriptions: 
xiv, 332pp. : ill. ; 29 cm.
Date published: 
2011
Record type: 
Book/Monograph
Editor: 
Claus-Peter Praeg;|Dieter Spath
Subject: 
INFORMATION TECHNOLOGY -- MANAGEMENT.
INFORMATION TECHNOLOGY -- QUALITY CONTROL.
ISBN: 
9781616928896
Call No: 
005.6:004.38 QUA
Abstract: 

This book gives both scientists and practical experts an insight into the many different facets of IT service quality management

Language: 
English
Series: 
Advances in Logistics, Operations and Management Science (ALOMS)|Premier reference source
Catagory URL: 
http://www.igi-global.com/gateway/book/41786?bundletypeid=100

CITATION: . Quality management for IT services edited by Claus-Peter Praeg;|Dieter Spath . Hershey : Business Science Reference , 2011. - Available at: https://library.au.int/quality-management-it-services-4