Knowledge Management in the Public Service

In the knowledge economy, Knowledge Management (KM) has gained strategic importance in management agenda in many organizations, including those in the service industries. This chapter presents the case study of the Singapore Health Promotion Board (HPB), as a study of how KM can be harnessed to improve public sector performance in an area where bottom-line performance is hard to define. By analysing the development of the HPB's "Healthier Hawker Programme" the case study examines the HPB's journey in using increasingly sophisticated KM processes, tools, and techniques. The experiences and lessons learnt during the HPB's KM journey are analysed and presented using the Learning with Knowledge (LK) Cycle, a model that is useful to the formation of an ontology for analytic discussion and the implementation of KM.