Two Case Studies in Human Factors in Healthcare

The delivery and consumption of health care services and information is in rapid change due to the introduction of technology, socio-political considerations (in the United States), and the change in population demographics (i.e., the “baby boom generation”). This chapter discusses some of these trends and their implications for two specific stakeholders in the health care system: the nurse and the older patient. In two case studies the authors report on the application of human factors methods to better understand the role of the built-environment on nursing work and the role of technology acceptance issues in older adult usage of electronic personal health records. The authors hope to show that while the challenges are great, the application of human factors methods can help increase performance, safety, and satisfaction for both nurse and older patient.