You Had to be There

This chapter makes the case that to fully realize the potential of telementoring for supporting student learning in P-12 schools, teachers and program developers should invest effort in a practice that they traditionally have not – routine observations of how telementoring programs play out in classrooms. Using observational data from a pilot program for secondary social studies called “Compassionate Canada?” we illustrate how classroom observations can enable program designers to ask better questions about how a program is working, and why. We also discuss contributions that classroom observations may enable teacher to make to program refinement and professional development.