Quality Management for IT Services

Author:

Vauth, Ulrike

Place:

Hershey, PA

Publisher:

IGI Global

Date published:

2010

Record type:

Book/Monograph

Responsibility:

, Astrid Köhler, jt. author

Editor:

Praeg, Claus-Peter

Source:

Quality Management for IT Services

Subject:

IT MANAGEMENT

Series:

Advances in Logistics, Operations, and Management Science

Catagory URL:

http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-8…

DOI:

http://dx.doi.org/10.4018/978-1-61692-889-6.ch004

CITATION: Vauth, Ulrike. Quality Management for IT Services edited by Praeg, Claus-Peter . Hershey, PA : IGI Global , 2010. Quality Management for IT Services - Available at: https://library.au.int/quality-management-it-services-5