BOOK/MONOGRAPH


   Routledge handbook of climate change and society
Date published: 2010
Publisher: Routledge and Taylor & Francis Group

   Quality-Oriented IT Service Management
Date published: 2010
Publisher: IGI Global
Author: Wild, Patrick
Source : Quality Management for IT Services

   Collaborative Computer Security and Trust Management
Date published: 2010
Publisher: IGI Global

   Collaborative Modelling of ITIL Service Management Processes
Date published: 2010
Publisher: IGI Global
Author: Ege, Konrad
Source : Quality Management for IT Services

   Continual Process Improvement Based on ITIL and Process Mining
Date published: 2010
Publisher: IGI Global
Author: Petruch, Konstantin
Source : Quality Management for IT Services

   Communication, Relationships and Practices in Virtual Work
Date published: 2010
Publisher: IGI Global

   Process Assessment as a Means to Improve Quality in IT Services
Date published: 2010
Publisher: IGI Global
Author: Picard, Michel
Source : Quality Management for IT Services

   Quality Management of Corporate Data Assets
Date published: 2010
Publisher: IGI Global
Author: Otto, Boris
Source : Quality Management for IT Services