CUSTOMER RELATIONSHIP MANAGEMENT | AUC Library

CUSTOMER RELATIONSHIP MANAGEMENT collection

Title: Customer Relations Management Applications in the Tourism Industry
Author: Ayd?n, Burcu Pekduyurucu
Date published: 2013
Publisher: IGI Global
Catagory URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-46…
Title: Customer-perceived relationship quality and satisfaction: A case of Ethiopian Telecommunication Corporation
Author: Negi, Rakshit
Date published: 2013
Publisher: Emerald
Catagory URL: http://www.emeraldinsight.com
Title: From Local Information Systems to Global Customer Relationship Management
Author: Akkucuk, Ulas
Date published: 2013
Publisher: IGI Global
Catagory URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-46…
Title: Impact of 2.0 on Contemporary Marketing
Author: Simões, Dora
Date published: 2013
Publisher: IGI Global
Catagory URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-43…
Title: Making the Consensus Sale
Author: Schmidt, Karl
Date published: 2015
Publisher: Harvard Business School Press
Catagory URL: http://www.HBR.org
Title: Unlock the Mysteries of Your Customer Relationships
Author: Avery, Jill
Date published: 2014
Publisher: Harvard Business School Press
Catagory URL: http://www.HBR.org