Driving Change: The UPS Approach to Business

Driving Change: The UPS Approach to Business

Author: 
Brewster, Mike
Place: 
New York
Publisher: 
Hyperion
Phys descriptions: 
xiii, 289p.
Date published: 
2007
Record type: 
Book/Monograph
Responsibility: 
Dalze, Frederick, jt. author
Subject: 
UNITED PARCEL SERVICE
EXPRESS SERVICE
UNITED STATES
ISBN: 
978-1-4013-0288-7
Call No: 
656.882 BRE
Abstract: 

Explains how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.

Language: 
English

CITATION: Brewster, Mike. Driving Change: The UPS Approach to Business . New York : Hyperion , 2007. - Available at: https://library.au.int/frdriving-change-ups-approach-business