ERP Implementation

Considering the high rate of failures in ERP implementation projects, there is an urgent need to identify the causes of such failures and the preventing actions associated with these causes. ERP practitioners and academics are unanimous that competencies and abilities of the ERP project manager have a direct impact on the project and its well-being. In fact, it is widely accepted that specific project manager's attributes such as oversight, leadership, communication, problem solving, and conflict-resolution are critical to the success of ERP projects. This case highlights some of the important issues and challenges that the author has encountered as a project manager of ERP system implementation in an Oil and Gas company in Kuwait. The focus of the case is on lessons learned and tips that can be handy and useful for people who may resume this important role in implementation projects.