Influence of the Organizational Culture into IT Department Structure, User Relationships and Motivators

This chapter presents two organizational case studies of Brazilian companies: a cutlery multinational with both domestic and international plants, including in the USA, and a public university. The chapter describes their organizational culture and the Information Technology (IT) structure resulting from that culture, how IT responds to business requests, and the main drivers, indicators, and motivators of the IT area. At the end, some questions are raised about organizational and individual culture, how these elements can influence IT personnel, and their attitude towards the problems of users, as well as how they can sometimes change patterns of behavior in the organization.