MIS Research Frontiers

This chapter presents new questions with respect to the research in Management Information Systems. The book continues with an assessment of the service factory concept presented in the previous chapter, and presents the results of a series of workshops held on this topic. The author asked the workshop participants to self-organise as groups and plan their actions for product development in each of the five case studies according to the principles of the service factory application framework so that they get exposed to the practical aspects of its usage. Results of this final iteration are reported in the last section, named "After Trial."