Transforming Technical Services

The current economic downturn has resulted in constantly shrinking budgets and drastic staff reduction at the University of California, Santa Cruz (UCSC) Library. Meanwhile, rapid shifting to digital formats as well as dramatic growth in social networking, mobile applications and cloud computing continues. To face these challenges, the Technical Services (TS) at the university library at UCSC need a transformation. This chapter discusses how the authors have adopted the strategy of maximizing technology in utilizing “robot-like” batch processing tools in house to minimize the risk of becoming ineffective or irrelevant. In aligning human resources to apply those tools to achieve our goals in tandem with the mission of the library, the authors learn to work with the various issues and the barriers that we have encountered during the past decade. The authors are examining the changes brought to the department through the process, highlighting a plan of action, and providing guidance for those interested in bringing about a technological transformation that will continue into the future.