Web 2.0 and Government Transformation

The existing body of knowledge on public sector transformation explores the concept that e-government contributes to improving public sector services and increasing the participation of citizens in government planning and change initiatives. This chapter provides information on the potential for a digital ecosystem of government, citizens and businesses to use Web 2.0 and social media innovation to shape government transformation and contribute to government's quality-of-life mission. The chapter includes examples of how web-centric technologies affect e-government innovation and proposes a new planning framework for web-centric services.