Analyzing competence : Tools and techniques for analyzing jobs, roles and functions

The focus of Shirley Fletcher's new book is on the relationships between the structure of work, the expectations of work, and human performance. She argues that analysis of these relationships provides a valuable tool for improving the performance of the individual, of teams, and of organisations. But she also warns that inappropriate approaches to defining competences can involve considerable research and the production of never - ending paperwork - which all too often gets filed rather than used effectively. Here is a compact toolkit, not just to aid analyses and definition of competence, but to plan for the actual and potential uses of the analysis results. It clearly demonstrates how to select the right tools for the intended purpose and shows how to plan an analysis that will meet given objectives. Techniques that the author has developed and used successfully are provided in a useful standard format, with a discussion of when and how to use them and the advantages and disadvantages of each. Complete with checklists and a handy quick reference section, this essential guide provides comprehensive details of 25 tools and techniques that can be modified and combined to suit individual and company needs.