Anthropological Thinking about E-Government Evaluation

E-government evaluative practices are examined here anthropologically by questioning their theoretical and methodological assumptions. The scope of analysis focuses on the manner by which e-government evaluation is conducted, the objectivity it invokes, and the discourse around which its findings are generalized to the broader public. The intended audience of this chapter is policy workers and academic researchers who rely on online surveys to assess the citizen-experience of e-government and seek to expand their evaluative repertoire ethnographically. Practical recommendations are offered in an effort to enhance the e-government evaluator’s toolbox.