Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations

Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations

Author: 
Abdelrahman, Mahmoud
Place: 
Hershey
Publisher: 
IGI Global
Date published: 
2013
Responsibility: 
Papamichail, K. Nadia, jt.author
French, Simon, jt.author
Editor: 
Al-Bastaki, Yousif
Journal Title: 
Building a Competitive Public Sector with Knowledge Management Strategy
Source: 
Building a Competitive Public Sector with Knowledge Management Strategy
Abstract: 

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging knowledge assets to support Decision Making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how Knowledge Management Systems (KMSs) can support DM processes in organizations. A synthesis of ideas from a literature review suggests a new conceptual framework with several critical factors that organizations should take into account to assess the usage of KMSs tools in supporting DM processes in organizations. The proposed framework, “USUQ,” will benefit managers in both public and private sectors in knowing how the Usage, Satisfaction, Usefulness, and the Quality of using KMSs can support DM processes.

Series: 
Advances in Human Resources Management and Organizational Development

CITATION: Abdelrahman, Mahmoud. Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations edited by Al-Bastaki, Yousif . Hershey : IGI Global , 2013. Building a Competitive Public Sector with Knowledge Management Strategy - Available at: https://library.au.int/assessing-knowledge-management-systems-usage-supporting-decision-making-processes-organizations