Competence and organizational change : A handbook

Traditional, primarily financial, methods of performance measurement have, in recent years, given way to broader approaches that assess staff contribution to performance alongside financial issues. Drawing on the author's recent work developing, implementing and evaluating integrated performance management and measurement system, this up-to-the minute handbook will proven very useful to trainers, change agents, consultants and anyone wanting to know how to bring about effective organisational change. With detailed examples of successful change from a broad range of organisations including ICL, Mazda Cars and TGI Friday's, this new book from an acknowledged expert on competency provides models and frameworks for change while exploring the relationships between the various change models available. Complete with a checklist-style toolkit to make competence-based change more effective, the book also includes examples of the use of the latest change management techniques such as balanced scorecards and cross-functional working.