Consumer Centric Knowledge Management in Zakat Institutions as Strategic Approach to Reduce Poverty

This chapter explores the implementation of Consumer Centric Knowledge Management (CCKM) in Zakat institutions. It aims to expand and to clarify its understanding extending the notion how the CCKM approach improves the effectiveness of these institutions to attain the community objectives. Although the implementation of CCKM in businesses around the world is well documented, its value added for Zakat institutions stems from a consensus to alleviate poverty and to reduce the number of poor people. The chapter addresses knowing the poor and needy, organizational learning; poverty intelligence and institutionalization process as the main starting-up components of implementing CCKM in Zakat institutions. The chapter, in this sense, reinforces the importance of the approach in putting poor and needy orientation into practice.