Creating a learning organization

Staff retention is becoming an increasing problem in organisations today. To retain staff in this highly competitive market it is essential to offer them something more than a pay packet. Learning at work offers employees the opportunity to learn and grow, and provides an organization with educated, motivated, customer-focused staff-leading to higher customer satisfaction and retention. This practical book gives you the tools necessary to build a dynamic learning organisations. It shows you how to encourage lifelong learning in your staff and create a customer-focused culture. Using exercises, activities and mini-case studies, the author shows: what it takes to become a learning organisations;which tools are important to a learning organisations;how to manage organisational learning;how to determine what type of learning is needed and how to develop resources in learning. The simple techniques described in this book will show you how to create a learning organisations.