CUSTOMER RELATIONS

CUSTOMER RELATIONS collection

Title: Customer Service: Career Success Through Customer Satisfaction
Author: Timm, Paul R.
Date published: 2005
Publisher: Prentice Hall Publishing Co.
Title: Digital-Physical Mashups
Author: Rigby, Darrell
Date published: 2014
Publisher: Harvard Business School Press
Catagory URL: http://www.HBR.org
Title: Sharing’s Not Just for Start-Ups
Author: Botsman, Rachel
Date published: 2014
Publisher: Harvard Business School Press
Catagory URL: http://www.HBR.org
Title: The CEO of Williams-Sonoma on Blending Instinct with Analysis
Author: Alber, Laura
Date published: 2014
Publisher: Harvard Business School Press
Catagory URL: http://www.HBR.org
Title: The determinants of service recovery in the retail industry: A study of micro and small enterprises in Ghana
Author: Crabbe, Margaret J.
Date published: 2016
Publisher: Emerald
Catagory URL: http://www.emeraldinsight.com
Title: Why Your Customers' Social Identities Matter
Author: Champniss, Guy
Date published: 2015
Publisher: Harvard Business School Press
Catagory URL: http://www.HBR.org