Customers’ service quality perception in automotive repair
Customers’ service quality perception in automotive repair
Publisher:
Emerald
Date published:
2015
Record type:
Region:
Journal Title:
African Journal of Economic and Management Studies
Source:
African Journal of Economic and Management Studies, Vol. 6, No. 3, 2015, pp. 272-288
Abstract:
The purpose of this paper is to investigate the diagnostic abilities and dimensional structure of the SERVQUAL scale within a non-western automotive repair services setting.
Language:
Catagory URL:
CITATION: Izogo, Ernest Emeka. Customers’ service quality perception in automotive repair . : Emerald , 2015. African Journal of Economic and Management Studies, Vol. 6, No. 3, 2015, pp. 272-288 - Available at: https://library.au.int/customers’-service-quality-perception-automotive-repair-2