Design and managment of service processes
Design and managment of service processes
Subtitle:
Keeping customers for life
Place:
Reading, Mass.
Publisher:
Corporate & professional publishing group
Phys descriptions:
xxvii, 424p., tables, charts
Date published:
1996
Record type:
Subject:
ISBN:
0-201-63383-3
Call No:
658.89 RAM
Language:
CITATION: Ramaseamy, Rohit. Design and managment of service processes . Reading, Mass. : Corporate & professional publishing group , 1996. - Available at: https://library.au.int/design-and-managment-service-processes-3