Design and managment of service processes

Design and managment of service processes

Subtitle: 
Keeping customers for life
Author: 
Ramaseamy, Rohit
Place: 
Reading, Mass.
Publisher: 
Corporate & professional publishing group
Phys descriptions: 
xxvii, 424p., tables, charts
Date published: 
1996
Record type: 
Book/Monograph
Subject: 
CUSTOMER SERVICES MANAGMENT
ISBN: 
0-201-63383-3
Call No: 
658.89 RAM
Language: 
English

CITATION: Ramaseamy, Rohit. Design and managment of service processes . Reading, Mass. : Corporate & professional publishing group , 1996. - Available at: https://library.au.int/design-and-managment-service-processes-3