E-Government and EIS Change Management and Critical Success Factors

Transformational e-government projects and large-scale Enterprise Information System (EIS) implementation projects have one thing in common: they both overrun their time and budget due to unclear vision and unrealistic expectations. The aim of this chapter is to report on a success story of implementing e-government in the Higher Education Admission Centre (HEAC) that is beneficial in providing an insight to both categories of projects. The case is unlike many other case studies that look at project failures; it is concerned with exploring and discussing the key critical factors that facilitate the success of the projects of both categories (Brady & Maylor, 2010). The research is a qualitative approach, and the investigation uses a single case study, with data collected by means of semi-structured interviews and organisational documents from the Ministry of Higher Education in Oman. The research findings suggest that there are three paradigms with a set of factors that impact the success of projects, namely organisational paradigm, technology paradigm, and end-user paradigm.