E-Government, Robotic, and Conventional Government in Developing Countries

This chapter focuses on technology-enabled government via robotic government and electronic government (e-Government) and compares this with the conventional government approach. With increased popularity and dependence on virtual presence of government, it has become essential to focus on online government and design interventions on how to develop e-Government. Robotic operations and processes are also finding increased acceptance. This entails that future generations of government setup exploring robotic government may be worthwhile. This research is a step towards development and refinement of theories, principles, concepts, and practices for online government and robotic government in addition to conventional government. Exploration of technology related aspects in the government service is principal objective of this research. It also enlists facilities and services that may be provided by any government. Pros and cons of introducing e-Government and robotic government are qualitatively explored. Panel discussions are done. Experts in the government sector and related technology, brain stormed the issues in e-Government, robotic government, and conventional government. Furthermore, a survey was done to explore leadership aspects of people in governing positions. Introduction of technology has facilitated an improvement in the public sector performance. The study opines that the governed and governing are at ease with e-democracy, e-citizenship, e-identity, and e-voting and are willing to welcome robotic government. This chapter identifies and analyzes emerging issues in contemporary modes of government.