E-Reference in Public Libraries

Author:

McLachlan, Ross

Place:

Hershey, PA

Publisher:

IGI Global

Date published:

2011

Record type:

Book/Monograph

Responsibility:

Sullivan, Kathleen, jt. author

Editor:

Polanka, Sue

Journal Title:

E-Reference Context and Discoverability in Libraries

Source:

E-Reference Context and Discoverability in Libraries

Subject:

PUBLIC LIBRARIES

LIBRARY

INFORMATION SCIENCE

Abstract:

This case study offers insight into how Phoenix Public Library attempts to meet customer’s needs for 24/7 access to Library information and services. Strategies to achieve quality results, successful and failed initiatives, and lessons learned are presented.

Series:

Advances in Library and Information Science

Catagory URL:

http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-3…

DOI:

http://dx.doi.org/10.4018/978-1-61350-308-9.ch019

CITATION: McLachlan, Ross. E-Reference in Public Libraries edited by Polanka, Sue . Hershey, PA : IGI Global , 2011. E-Reference Context and Discoverability in Libraries - Available at: https://library.au.int/e-reference-public-libraries