Economic Aspects of Quality of Service for Internet Based IT Services

Economic Aspects of Quality of Service for Internet Based IT Services

Author: 
Zarnekow, Rüdiger
Place: 
Hershey, PA
Publisher: 
IGI Global
Date published: 
2010
Record type: 
Responsibility: 
Wulf, Jochen, jt. author
Editor: 
Praeg, Claus-Peter
Source: 
Quality Management for IT Services
Abstract: 

In academic research there is a long ongoing and vital discussion on the evolution and design of technologies that enable the management and control of quality of service (QoS) for Internet based IT services. Whereas technological aspects have been extensively discussed, from an industry perspective, there is a strong need for a structured research on economic aspects of QoS. A clear understanding of IT service quality and its dependency on the quality of data transmission is a precondition for an effective design of future service distribution technologies. This work provides an overview on the state of the art in economic QoS research. It discusses economic aspects of QoS on four central economic dimensions: the product dimension, the customer interface dimension, the infrastructure dimension and the financial management dimension. Moreover, this article discusses future QoS prospects and challenges.

Series: 
Advances in Logistics, Operations, and Management Science

CITATION: Zarnekow, Rüdiger. Economic Aspects of Quality of Service for Internet Based IT Services edited by Praeg, Claus-Peter . Hershey, PA : IGI Global , 2010. Quality Management for IT Services - Available at: https://library.au.int/economic-aspects-quality-service-internet-based-it-services