Effect of organizational capability on the performance of the financial services sector: A study of selected organizations in Kenya

This study investigated the effect of organisational capabilities such as processes, resources and values that are pivotal to organisations and contribute to their competitive advantage. The study focused on the role of organisational capability in the financial services sector in Kenya. Specifically, the study examined the effects of values, processes and resources in the performance of selected organisations in the financial services sector in Kenya. The study adopted a descriptive research design and focused on 204 respondents. The arguments were anchored on the Resource Processes Value (RPV) model and Dynamic Capabilities Theory. The data gathered were analysed, using descriptive and inferential statistics. The findings of the study showed that values, processes and resources have a positive and significant effect on the performance of the financial services sector in Kenya. The study recommended that there is a need to focus on organisational capabilities with the aim of improving the financial services sector in Kenya and related contexts. It also recommended that organisations and those in the financial services service sector to give more focus to their organisational capabilities.