Enabling IT Innovation through Soft Systems Engineering

In any Software Development process, and especially in innovation processes, the team responsible for software implementation needs to acquire the necessary knowledge to implement the project and to sustain innovation. However, the implementation team does not always convert innovative ideas into the expected value. The Software Development Process has a complexity that is process-inherent. Soft System Engineering is a response to address this complexity and to support the application of user-driven methods in an open innovation environment. This approach allows the development of a systematic interaction with users to generate new offerings and to improve previous products and services in order to create value and differentiation.