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   ALSA CHINA - (2012)
        Author: Cosmen, Andrés
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Knowledge in Universities and Research Centres - (2012)
        Author: de Pablos, Patricia Ordóñez
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Alternative Call Center Operational Indicators to Customer Satisfaction - (2012)
        Author: Oliveira, Alexandre Ferreira
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   How Are Professional Skills Acquired? - (2012)
        Author: Kianto, Aino
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Knowledge Management in the Public Service - (2012)
        Author: Ang, Hak Seng
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Assessing Knowledge Assets in Renewable Energy SMEs in Scotland - (2012)
        Author: Lerro, Antonio
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Inside Entrepreneurship and Innovation Activities - (2012)
        Author: Korres, George M.
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Achieving Competitive Advantage through Innovation - (2012)
        Author: Song, Wei
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Adverse Events and Medical Errors in Greece - (2012)
        Author: Vozikis, Athanassios
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

   Dynamics in Knowledge - (2012)
        Author: Sugiyama, Shigeki
        Publisher: IGI Global
        URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…