Governance and Leadership of Knowledge Management

This chapter introduces a framework for analyzing governance arrangements of KM programs. The framework is used to analyze the organizational structures, processes and relational mechanisms, including leadership matters, which guide the KM program of a large European corporation. The analysis focuses on the issues KM leaders and staff encounter in defining their KM position in the organization as well as issues regarding their collaboration with each other. The results of the study highlight the impact that various factors exert on the development of the KM governance configuration and the role of the KM leader. The chapter concludes with recommendations detailing important governance and leadership aspects which contribute to the establishment of KM in the organization.