The Impact of Enterprise 2.0 Principles on Business Processes

The impact of Enterprise 2.0 principles on business processes is a hot research topic and involves several aspects. In particular, this chapter addresses knowledge-intensive processes in which participants are not considered as mere resources needed to carry out tasks that are not automatable, but their involvement is required at a higher level where they can take decisions that affect the control flow of the process. Participants must be given as much information as possible on the decisions they have to take and on the business entities to be acted on and produced by the tasks they have to perform. For this reason, this chapter proposes a business process notation that integrates the data flow and the control flow and focuses on three kinds of decisions, referred to as data selection, task selection, and performer selection. It also illustrates the structure of to-do lists, which are the major interface between the participants and their tasks.