Information Needs of Logistics Service Providers

This chapter explores supply chains, all the way from the manufacturing point to the customer site. The concentration is on logistics service providers (LSPs). In terms of overall quality, the information infrastructure in Finland has constantly ranked among top 10 positions in international comparisons regarding information society development (e.g. WEF 2008). The purpose of the chapter is to point out the current level of information sharing in supply chains focusing on the information needs of logistics companies, particularly from the LSP’s point of view. A study conducted by the University of Turku revealed that there is a lack of logistics information in the supply chain (Pulli & al. 2008). The information distribution should be intensified when aiming at achieving a more efficient supply chain.