Innovation for E-Services Management

Author:

Sandhu, Kamaljeet

Place:

Hershey, PA

Publisher:

IGI Global

Date published:

2012

Editor:

de Pablos, Patricia Ordóñez

Source:

Knowledge Management and Drivers of Innovation in Services Industries

Abstract:

Over the last several years traditional services (face to face) have been transferred over to the electronic environment on the the Web, also known as E-Services. There is very little knowledge to know how and why these services are used by consumers based on their knowledge and experience and motivation, ease of use, and usefulness of e-services, acceptance, and continued usage for e-services. This research explores the theoretical framework for developing e-services acceptance model (E-SAM).

Series:

Advances in Knowledge Acquisition, Transfer, and Management

Catagory URL:

http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-09…

DOI:

https://library.au.int/10.4018/978-1-4666-0948-8.ch015

CITATION: Sandhu, Kamaljeet. Innovation for E-Services Management edited by de Pablos, Patricia Ordóñez . Hershey, PA : IGI Global , 2012. Knowledge Management and Drivers of Innovation in Services Industries - Available at: https://library.au.int/innovation-e-services-management