Investigating the Relationship between Capacity Building and Employee Performance at a Leading Organisation in Durban, South Africa

Employers across the globe appreciate the growing need for maximum employee performance. The success of any organisation in a highly competitive environment has been widely credited to human capital at its disposal. Against this backdrop of fierce competition and height of performance crisis among organisations in South Africa that require properly qualified and skilled employees for them to survive, this paper sought to investigate the influence of capacity building on performance of designated employees in a financial organisation. The purpose of this paper was to investigate the impact of capacity building on performance of employees from designated groups at a leading organisation in Durban. Firstly, the study sought to determine the influence of provision of professional development on performance of employees from designated groups. Secondly, the study sought to establish the impact of organisational processes on performance of employees from designated groups. Lastly, the study sought to determine the influence of internal environment on performance of employees from designated groups. The study utilised a quantitative research method. For this study to eliminate sampling bias, the stratified-simple random sampling technique was used. A total of 95 responses were analysed. The findings indicated that capacity building is a prime contributor to the accomplishment of designated employees' performance. The organisation needs to ensure that designated employees are supported by vibrant professional development interventions because mere appointment of them without competence improvement compromises performance.