Maintenance Value

Individuals bring their own expectations into every situation. If their expectations are not understood up front, it does not matter how much communication or information they receive, the intervention will not succeed. Maintenance value requires that the organization and the employee understand what formal knowledge the employee needs in order to perform his job so that in the end customers are satisfied with the product or service they receive. The purpose of this chapter is to: (1) introduces the concept of maintenance value, and (2) analyze and compare examples of technology maintenance value, including preventive maintenance systems and process, and investment in new tools with people maintenance value, including training and development