Management and Control

Systems follow an organization through its phases, products, processes, and structures. Life cycles for systems, therefore, are manageable if other supporting lifecycles of the organization are predictable. In absence of predicting capabilities among the decision makers in the organization, ageing of the systems is obvious. This ageing process leads to decay in information generation and affects organizational intelligence gathering process. Lack of intelligence in the organization impedes the process of growth and sustenance. Intelligence gathering is a continuous process that is based on information generation through establishment of management controls systems in reactive, predictive, and proactive modes of evaluation. It is imperative that a dynamic and strategic fit is achieved, arranged between management and control systems and the strategy formulation and the task control. This dynamic and strategic fit is an indicator of organizational preparedness to manage its system and likely involves articulation of performance measurements by encompassing appropriate financial and non-financial dimensions. This chapter discusses performance management and control system, systemic and systematic behavior in order to establish improved systems thinking and preparedness in the organization.