Mastering organizational knowledge flow : how to make knowledge sharing work

Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience. Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management.": Provides lessons learned and case studies from real experience; Discusses key knowledge