MIS Infrastructure to Support Business Process and Operations Outsourcing

This chapter deals with Management Information System infrastructures and how they can be organised to better support business process and operations outsourcing. The author examines the outsourcing potential for development in the area of Management Information Systems, and continues presenting a truly innovative platform that has been developed, the PANDA platform, which makes use of a sophisticated mechanism to deal with reputation matters within multi-vendor establishments. More specifically, the PANDA system is a B2B Web platform targeting to serve e-collaborations among IT service providers in a cost-efficient way (i.e. of component-based enterprise software solutions). It aims at (intelligently) automating collaborations among an international open community of IT companies and IT service providers that support various vendors' solutions of enterprise software.