Online Research without E-Reference

With so many e-resources in the library, and so many avenues to it, what tools point users to the information relevant to their research? Investing in an electronic library without a strong online reference service leaves resources undiscovered, unapproachable, and underutilized. This chapter will discuss the important and welcoming function of reference services in order to increase the value and use of an institution’s e-resources collection, especially resulting with increased information literacy for students.