Project quality management: Why, what and how

This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This userfriendly guide presents tools and techniques that implement the general methods defined in A Guide to the Project Management Body of Knowledge - Third Edition (PMBOK Guide) published by the Project Management Institute (PMI), and augments those methods with more detailed, hands-on procedures that have been proven through actual practice.