Proven Practices for Promoting a Knowledge Management Program

Proven Practices for Promoting a Knowledge Management Program offers techniques and advice from Stan Garfield, a seasoned KM professional and expert with decades of experience in the field. You'll learn the essential elements of a knowledge management program; how to lay the foundation for success; the secrets to obtaining early and ongoing leadership commitment; tips for communication strategies that actually do influence and engage your audience; how to assess and leverage technology appropriately; powerful methods of nurturing a knowledge-sharing culture (including recognizing and rewarding participants), and finally, you'll read detailed case studies of 10 organizations--among them Microsoft and NASA--that will inspire you as you set your own knowledge management strategy.