Public Sector Knowledge Networks

This chapter focuses on success in Public Sector Knowledge Networks (PSKNs). These networks are especially salient in the context of e-government where expectations for innovation and good performance rest on creative use of data, information, and technology. PSKN success can be assessed at the network, organizational, and individual levels by considering measures of structure, performance, and interaction. Beyond success measures, however, the chapter also discusses the conditions for success—the critical success factors—that create the environment for individual, organizational, and network performance. These considerations of success are illustrated with case examples that offer lessons for practice and new avenues for research.