A Road Far Too Long?

This chapter reviews the state of e-government development and associated changes to service delivery in Bangladesh. Using the “stage model” as a frame of reference, the authors show the progresses Bangladesh has made in terms of informational, interactive, transactional, and integrated services. They argue that although Bangladesh's overall progress is still modest for it allows only limited advanced levels of services, there are encouraging trends underway. In its conclusion, the chapter highlights some of the impediments and challenges that hamper e-government initiatives undermining their potentials and benefits in the country.