The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight
The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight
Place:
Hershey, PA
Publisher:
IGI Global
Date published:
2011
Record type:
Responsibility:
Haji, Zahra, jt. author
Editor:
Al-Shammari, Minwir
Journal Title:
Customer-Centric Knowledge Management
Source:
Customer-Centric Knowledge Management
Subject:
Abstract:
The research found a relationship between emotional intelligence, knowledge management, and customer satisfaction. National and corporate culture influenced such relationship. The findings of this research therefore add a new dimension (namely, national and corporate culture in the Gulf Region) to the concepts of emotional intelligence, knowledge management, and customer satisfaction.
Series:
Advances in Knowledge Acquisition, Transfer, and Management
CITATION: Hashemi, Suhaila Al. The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight edited by Al-Shammari, Minwir . Hershey, PA : IGI Global , 2011. Customer-Centric Knowledge Management - Available at: https://library.au.int/role-emotional-intelligence-knowledge-enabled-customer-delight