The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight

Author:

Hashemi, Suhaila Al

Place:

Hershey, PA

Publisher:

IGI Global

Date published:

2011

Record type:

Book/Monograph

Responsibility:

Haji, Zahra, jt. author

Editor:

Al-Shammari, Minwir

Journal Title:

Customer-Centric Knowledge Management

Source:

Customer-Centric Knowledge Management

Subject:

EMOTIONAL INTELLIGENCE

Abstract:

The research found a relationship between emotional intelligence, knowledge management, and customer satisfaction. National and corporate culture influenced such relationship. The findings of this research therefore add a new dimension (namely, national and corporate culture in the Gulf Region) to the concepts of emotional intelligence, knowledge management, and customer satisfaction.

Series:

Advances in Knowledge Acquisition, Transfer, and Management

Catagory URL:

http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-0…

DOI:

http://dx.doi.org/10.4018/978-1-61350-089-7.ch009

CITATION: Hashemi, Suhaila Al. The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight edited by Al-Shammari, Minwir . Hershey, PA : IGI Global , 2011. Customer-Centric Knowledge Management - Available at: https://library.au.int/role-emotional-intelligence-knowledge-enabled-customer-delight