Role-modelling, Decision-making and Conflict Resolution: Impact of Leadership and Management on Academic and Administrative Employees at a South African Higher Education Institution

Role-modelling, Decision-making and Conflict Resolution: Impact of Leadership and Management on Academic and Administrative Employees at a South African Higher Education Institution

Author: 
Bhana, Anrusha
Place: 
London
Publisher: 
Adonis & Abbey Publishers
Date published: 
2022
Record type: 
Responsibility: 
Suknunan, Sachin, jt. author
Bayat, Mohamed Saheed, jt. author
Journal Title: 
African Journal of Business and Economic Research (AJBER)
Source: 
African Journal of Business and Economic Research, Vol. 17, No. 3, 2022, pp. 281–307
Abstract: 

The study aimed to address the management and its impact on the age and tenure cohort at a higher education institution. An overview of what constitutes the characteristics of managers as well as a discourse between leadership and management skills is provided. The study adopted a mixed method design comprising a quantitative approach for employees and a qualitative approach for line management leadership and executive management leadership. The total population for the quantitative method constituted 1874 academic and administrative employees with a targeted sample of 420. The study obtained a response rate of 312 out of 420 employees. The qualitative data collection tools for the management were semi-structured interviews and open-ended interviews of 12 out of 18 being the realised sample size. The study showed evidence of poor leadership and management qualities in relation to support, role-modelling, trust, critical decisions, and self-management which may have a negative effect on younger and new employees. The study made an original contribution to this area as it depicted a clear indication of poor role-modelling and decision-making that managers lack, conflict management skills and its implications thereof.

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Country focus: 

CITATION: Bhana, Anrusha. Role-modelling, Decision-making and Conflict Resolution: Impact of Leadership and Management on Academic and Administrative Employees at a South African Higher Education Institution . London : Adonis & Abbey Publishers , 2022. African Journal of Business and Economic Research, Vol. 17, No. 3, 2022, pp. 281–307 - Available at: https://library.au.int/role-modelling-decision-making-and-conflict-resolution-impact-leadership-and-management-academic-and