'Sorry' is not enough
'Sorry' is not enough
Publisher:
Harvard Business School Press
Date published:
2018
Record type:
Journal Title:
Harvard Business Review
Source:
Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 20-22
Abstract:
Customer satisfaction depends on creative problem solving, not empathy.
Language:
Catagory URL:
Subject profile :
CITATION: . 'Sorry' is not enough . : Harvard Business School Press , 2018. Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 20-22 - Available at: https://library.au.int/sorry-not-enough