A strategic risk approach to knowledge management

In today's business environment, strong forces of competition and globalization|have created an urgency to focus how an organization controls and nurtures its|intellectual capital. The concept of knowledge and its management has gained|currency and momentum as technology has enabled thoughts and ideas to be more|easily generated and distributed. With increased application of technologies such|as the Internet, Customer Relationship Management (CRM), and advanced|software capabilities, it has been suggested the time has come for discussion of|a new paradigm for knowledge management. Toward that end, this article|examines the knowledge literature and reviews the experience of a leading|private healthcare group, with the objective of gaining a better understanding of|the issues that confront effective knowledge management in contemporary|organizations. Finally, a tentative knowledge process model is developed herein,|one which is intended to guide future discussion in the ongoing knowledge debate.